Help Center
Have a question? Send us a message using the contact form. We’re here to help.
Frequently asked questions
Short excerpts from our Help Center. Open any question to read the full answer.
I love your organization, how can I do more to help?
We are continually blown away by the outpouring of support from folks who want to help in a bigger way. We would be thrilled to meet and discuss ideas. In the…
Read the answer to: I love your organization, how can I do more to help?Will my order be processed in USD currency?
Yes, as we are a US non-profit organization. USD currency is noted during the checkout process for both desktop and mobile users. Keep in mind, USA and…
Read the answer to: Will my order be processed in USD currency?When is the drawing and when will the winner be announced?
Important question! The exact dates for entry and winner announcement timeline are listed on each giveaway webpage under "Sweeps Info". Here is a link to our…
Read the answer to: When is the drawing and when will the winner be announced?How do I cancel my membership/subscription?
We do not offer a membership or subscription, so there is nothing to cancel. 🤗 All giveaway fundraisers are completely independent, so enter the ones you…
Read the answer to: How do I cancel my membership/subscription?How are winners selected?
All of our giveaways and winner selection or managed by a third party sweepstakes agency to ensure compliance and execute the random winner drawings. Once…
Read the answer to: How are winners selected?How do I know if I've won?
We love to dial our grand prize winners via FaceTime or video call so that we can share the big news "face-to-face" 🤩 It's so much more fun to drop the…
Read the answer to: How do I know if I've won?Where is my URL to share for free entries?
First, go to: Account LoginIf you didn't create an account during the checkout process you may create one here using the same email you used to checkout. Once…
Read the answer to: Where is my URL to share for free entries?How do I know if I have successfully entered a giveaway and can I get a confirmation email?
Upon successfully donating online through the fundraiser landing page and entering one of our giveaways via this method, you will receive an order…
Read the answer to: How do I know if I have successfully entered a giveaway and can I get a confirmation email?How can I make changes to my contact information such as my name, email, address, or phone number?
You can make account changes directly on our website. This includes updating your name, email phone number, and address. Here's how:. If you encounter any…
Read the answer to: How can I make changes to my contact information such as my name, email, address, or phone number?What should I do if I notice an unauthorized payment or need a refund?
If you believe there was an unauthorized payment or if you require a refund for any reason, please reach out to us at your earliest convenience. While our…
Read the answer to: What should I do if I notice an unauthorized payment or need a refund?How do I apply promo/discount codes?
To apply a promo or discount code:. • Proceed to checkout and enter your code in the ['Discount Code'] field. • Click ['Apply'] to see your new total before…
Read the answer to: How do I apply promo/discount codes?Will I receive a tax receipt / written acknowledgement of my donation?
Yes! A tax receipt will be emailed shortly after your order is processed. This will be sent to the same email address you used to enter.
Read the answer to: Will I receive a tax receipt / written acknowledgement of my donation?How do I sign up for SMS notifications for my order?
To receive SMS notifications for your order, please follow the link provided in our response to sign up for SMS updates. This will ensure you receive timely…
Read the answer to: How do I sign up for SMS notifications for my order?What should I do if my entries are not showing in my account?
If your online donation entries are not appearing in your account, double-check that you are logging in with the correct email address used at the time of…
Read the answer to: What should I do if my entries are not showing in my account?Can I merge entries from different email addresses into one account?
Yes, we can merge online donation entries from different email accounts into one primary account for easier tracking. Please specify which email address you…
Read the answer to: Can I merge entries from different email addresses into one account?What happens if my contact or billing address is incorrect?
If your physical or billing address is incorrect, rest assured that it does not affect your eligibility or chances in the drawing. However, please update your…
Read the answer to: What happens if my contact or billing address is incorrect?How do I ensure that my personal information is kept private?
We are committed to protecting your privacy. A Race Against Blindness does not sell or share any donor information with external organizations. Your personal…
Read the answer to: How do I ensure that my personal information is kept private?What should I do if I believe I was double charged for a donation?
If you suspect double charging, rest assured that we only process payments based on donor authorization. Should there be any confusion, it may relate to…
Read the answer to: What should I do if I believe I was double charged for a donation?How can I support the cause of A Race Against Blindness?
There are several ways to support A Race Against Blindness. You can participate in our fundraisers, spread awareness about retinal diseases within your…
Read the answer to: How can I support the cause of A Race Against Blindness?
Source: published Help Center articles (19).
